Jakalooki™Jakalooki Support
Help for Jakalooki — Multiplayer (iPhone, Android, and jakalooki.upperloftenterprises.com) and the free Jakalooki — Solo-Player app.
Contact us: support@upperloftenterprises.com
Tell us your username (if you have an account), your device, and what happened — screenshots help. We read every message and reply as quickly as we can.
Please don't include your password or full card number — we never need them to help you.
Quick answers
- Learning the game — open How to Play from the main menu in the app: rules, the nine contracts, plucking, calling, tacking, and a guide to the table layout.
- Sign-in trouble — use the password reset on the sign-in screen. If you no longer have access, email us from the address on your account.
- Joining a game — enter the 4-character game code your host shared (letters and numbers). If the game already started, the host can admit you to an open seat.
- Subscriptions & billing — subscriptions purchased through the App Store or Google Play are managed and cancelled in your store's subscription settings. Store refunds are handled by Apple/Google under their policies.
- Reporting a player — tap the player at the table and choose Report; you can also block them. Reports go to our moderation team.
- Deleting your account — see account deletion instructions.
Policies
Upper Loft Enterprises, LLC · Jakalooki™ is a trademark of Upper Loft Enterprises, LLC.